Returns & Exchanges
At Tatcha, we want you to love your skincare ritual; if you are not completely satisfied, we offer free returns on all domestic orders within 90 days of purchase.
1
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to begin the process.
2
Print Your Label
Select the items you wish to return and download your prepaid USPS shipping label provided by our system.
3
Package Your Items
Carefully place the products in their original packaging or a sturdy box and securely attach the prepaid shipping label to the outside.
4
Drop Off and Track
Drop your package at any USPS location; once received at our warehouse, your refund will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing