Frequently Asked Questions

Timeless beauty secrets and modern skin solutions.

Are Tatcha products formulated for sensitive skin?

Yes, our formulas are rooted in the Japanese philosophy of kindness to the skin. Each product is dermatologist-tested and crafted with non-irritating ingredients like Hadasei-3 to ensure efficacy even for sensitive complexions.

What is the Hadasei-3™ complex?

Hadasei-3™ is our proprietary trinity of double-fermented Japanese superfoods: Green Tea, Rice, and Algae. This complex is the foundation of every Tatcha formula, working to restore a healthy, youthful radiance.

What is your return policy?

We offer a 90-day return policy for products purchased directly from our website. If you are not completely satisfied with your ritual, you may return the item for a full refund, excluding original shipping fees.

Does Tatcha test on animals?

Tatcha is proudly cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

How long does shipping take within the United States?

Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who wish to receive their skincare ritual sooner.

Does my purchase support a charitable cause?

Yes, every Tatcha purchase supports our Beautiful Faces, Beautiful Futures program, which provides high-quality education to girls in underserved communities through our partnership with Room to Read.